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Which brings us to the phones. Koso also wanted to integrate his new CRM system with their phone system. Here is where timing is everything. Because Koso was also looking for your new phone system at the same time frame. Perfect! He made integration a priority.
Also, once the receptionist is busy 1 hand line, your other lines (two, three, and/or four) are likely answered the particular system. Again, this is definitely an "on hold" situation which your callers are confronted with.
For starters, all voice mails recorded by fresh system were converted around.wav files and were inside a be easily linked a few contact record. That way anyone in the company who wanted to understand the voicemail (particularly and the great who would cover their butts) could do merely by accessing the right record typically the CRM model.
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Constant availability. Your external IT Support company should be accessible to you 24/7 without exception, even if you might consider leaving them be at Christmas. You'll never have to panic when your systems are down absolutely no one can solve the problem, because your IT support will be there which. Businesses which suffer from lengthy down times tend to those which wind up bankrupt; don't let it take place by joining a vigilant IT support program.